Following the launch of Metro Exodus on Windows 32 GamePass and the Microsoft Store, some players have experienced issues with saves and loading the game. 4A and Microsoft have worked to fix these issues and a patch is now live which will automatically update when you open your gamepass app.
Fixes the sign in procedure issue where consumers were unable to access the game due to different sign ins conflicting.
Fixes all cloud saving issues where consumers could not launch or run saves. Players need to ensure that they are signed in with an account that is able to access the cloud features so that the saves work as intended.
If you are experiencing difficulties with Metro Exodus on Windows 32 GamePass or with your purchase from the Microsoft Store, please contact tech support on https://techsupport.metrothegame.com/