10:40am PST update: Until we have the issue resolved we recommend you do not buy or craft anything. We’re working to give you folks an ETA.
2:00pm PST update: Fix is now live on all platforms.
When the 1.1 update went live, players were unintentionally moved to the wrong servers that didn’t have their persistence and this caused players accounts to appear reset with all progression lost.
WHAT DID WE DO TO FIX IT?
Fortunately, your progress up until the update was still safe and sound. We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC.
WHAT ABOUT YOUR PROGRESS?
Everything you’ve accomplished and bought in Apex up until the 1.1 Patch that went live at 10:00 PST today should be restored.
Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted – levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn’t patch then this will not affect you.
Any currency purchased, spent or not, will be carried back over to their original account state. i.e. – if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix.
1.1 Patch Notes
Apex Legends developer aka Respawn Entertainment released the 1.1 Patch is rolling out as of 10:00am PST today and you will need to update the client to download.
KNOWN ISSUE: We are aware of the reports of accounts being reset after the update and looking into it now.
QUALITY OF LIFE
Added the ability to party up with the last squad you played with. After the match you will see buttons in the lobby that display the last two people you played with and can invite them to your squad.
When you head back to the lobby after a match you will see two new buttons that show you the players in your last squad with the option to invite them for another match!
You can choose to allow invites or opt out in the Friends menu.
Additional behind-the-scenes improvements for squashing cheaters.
Added Mute button during the intro and Legend selection.
When using the Report Player button for PC, you now have the option of selecting Cheat or Other.
Made small improvements to the UI for customizing Legends.
Added option to turn off lighting on compatible hardware [for example, Razer Chroma devices] in the Mouse/Keyboard settings.
Added informative messages that appear on PC for crashes due to:
Running out of memory.
CPU errors best explained by overclocking/overheating.
Added better collision to the turrets on Supply Ships.
Stability fixes to all platforms.
Fixed issue where the Battle Pass rewards page would not have a default item selected, resulting in a mostly blank page.
Fixed bug for PS4 and X1 where sometimes attempting to use a keyboard to chat could cause a fatal script error.
Fixed bug with Banner Cards not showing up during and at the end of a match.
JUMP PAD PHASE WALK INTERACTIONS
Octane’s Jump Pad no longer affects players when using Into the Void ability.